tag:blogger.com,1999:blog-85945185534535642902024-02-22T00:54:04.779-08:00The Workplace Learning GrindErik Davishttp://www.blogger.com/profile/00488794142509336282noreply@blogger.comBlogger15125tag:blogger.com,1999:blog-8594518553453564290.post-78944313003198446262013-01-07T21:54:00.003-08:002013-01-08T19:54:27.300-08:00I ran across an article the other day that rekindled my interest in applying agile software development methods for eLearning development. The gist of the argument made was that the traditional ISD Approach, that is, analyze, design, develop, and evaluate (ADDIE) doesn't lend itself well to accommodating frequent changes in requirements and ultimately leads to waste. Instead, many people are considering using more of an agile software development approach to develop elearning through frequent iterations; each iteration bringing the solution closer to a more refined state.
All of the articles I read, however, describe the current application of ADDIE as a lockstep, linear (waterfall) approach. That is, the ISD follows the ADDIE process linearly, not moving to the next process step till the previous one is complete.
I don't think, however, that this is how ADDIE is typically applied in practice. Rather, I've worked on many projects that applied ADDIE in an iterative way. One of the most practical tips I took away from a mentor during my first week on the job at a consulting firm was, "the customer shouldn't be seeing the product for the first time at the end of the project. NOTHING should be a surprise. In other words, we should we working with the customer throughout the entire process to gather requirements, validate assumptions, design approaches, and evaluate solutions.
Hoping to have every bit of information necessary to move from one process step to the next is a pipe dream. That's why it's said that projects are progressively elaborated. Count on learning more details as the project unfolds, accept there's an ammount of risk that must be factored for, and have a plan in place to manage changes to the project.
Perhaps this all just boils down to how you see the ADDIE process. If you see it as a linear, waterfall process, then it can use an overhaul. If, however, you see it as iterative anyway, I don't think you'll find much need to change.Erik Davishttp://www.blogger.com/profile/00488794142509336282noreply@blogger.com0tag:blogger.com,1999:blog-8594518553453564290.post-45351746597155767872012-08-22T21:13:00.003-07:002012-08-22T21:18:33.707-07:00Quality Control - Part 2: The Kano TechniqueIn my last post, I talked about quality control as it relates to training, education and performance support products and services. I started by defining what quality means and distinguished quality from grade. If you recall, quality refers to a product or service's ability to meet customer requirements, whether explicit or implicit.<br />
<br />
No matter what product or service we're talking about, there are basically three different types of requirements a customer has that must be met to some degree: grade, cost, and speed.<br />
<br />
Grade, which I discussed in part 1, describes the overall performance of the product or service, as compared with other products or services that are similar in function.<br />
<br />
Cost describes the amount of money a customer is willing to pay for your product or service.<br />
<span class="Apple-style-span" style="-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); -webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);"><br /></span>
<span class="Apple-style-span" style="-webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); -webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875);">Speed describes the amount of time a customer is willing to wait to get your product or service. </span><br />
<br />
Generally speaking, customers want the highest grade of product or service, for the least amount of money, in the shortest amount of time. Seldom is the case, however that a customer can get all three. Instead, a balance must be established to determine which of the three types of requirements are most important (ones you cannot live without) and those that are not as important (ones you CAN live without)<br />
<br />
One way of determining a customer's requirements priorities is to use the Kano technique, which is the focus of today's blog post. The Kano Technique, created by Noriaki Kano, uses customer surveys to gather and prioritize customer needs. The Kano Technique divides requirements into "Must-haves, Performance Attributes, and Satisfiers."
Must-haves are considered those things that must be present. They do not make the customer happy if they're there because they're expected. But if Must-haves are absent they do cause dissatisfaction. Performance Attributes satisfy customers depending on how well they perform. If these perform well, they satisfy customers. If these perform poorly, they dissatisfy customers. Finally, Satisfiers are those items that are considered "bonuses." if present, they satisfy customers. If not present, they do not dissatisfy customers. So, the idea is to identify Must-haves, to reduce dissatisfaction, while maximizing the right Performance Attributes, and opportunities to include Satisfiers.<br />
<br />
The Kano Technique accomplishes this through the use of a Likert Scale survey. For each attribute, the survey asks two questions: how would you feel if this were present? And, how would you feel if this were not present? As you begin to plot data along an XY axis, you begin to get a picture of what your customers consider Must-haves, Performance Attributes, and Satisfiers.
With this information, you can identify those things your product or service must provide, and work within your constraints to improve the other two types of requirements.Erik Davishttp://www.blogger.com/profile/00488794142509336282noreply@blogger.com0tag:blogger.com,1999:blog-8594518553453564290.post-38611611119071423632012-08-20T21:44:00.001-07:002012-08-21T14:38:56.071-07:00Quality Control - Part 1It's time yet again to to blow the dust off the old blog; this time with a series on quality control. As usual, I'll attempt to address the topic within the context of training, education and performance support products and services. Before jumping in to the topic, which I'll do in subsequent posts, I'd like to begin this series by defining a couple terms, particularly quality and grade.
Quality refers to the ability to meet requirements, whether explicit or implicit. If something is high quality, it means it meets someone's stated requirements, such as instructional requirements, content requirements, delivery requirements, etcetera. Requirements, of course, are different depending on each person's needs and change over time as the person's needs change.
Grade, on the other hand, refers to the category of something as compared to something else with similar functional characteristics. For example, Mercedes Benz might be considered a high grade automobile, or K-Mart might be considered a low grade product seller.
Pop quiz: Does high grade equal high quality? Not necessarily. Take the automobile example above. If you were in the market to purchase a low cost vehicle for the purpose of hauling equipment from one construction site to another, which vehicle would likely be higher quality: an inexpensive used Toyota truck, or a brand new Mercedes Benz convertible two-seater? If you chose the truck, you're correct. The truck meets the stated requirements, both from a cost and utility perspective.
Why is this important? To deliver high quality training, education and performance support products and services you need to understand what the requirements are. What instructional objectives need to be met? How much should it cost to develop training? What technical specifications must be met to deploy the training product to the target audience? And the list goes on. Identifying all these requirements isn't usually an easy task. How often do you encounter people that can describe everything a product or service must be able to do?
Over the next several posts, I'll share some methods of identifying these requirements and putting processes in place to ensure you meet these requirements.Erik Davishttp://www.blogger.com/profile/00488794142509336282noreply@blogger.com0tag:blogger.com,1999:blog-8594518553453564290.post-91126420795848096162010-05-28T16:35:00.000-07:002010-05-28T16:36:00.662-07:00Lesson 1 - Blackberry<object width="640" height="385"><param name="movie" value="http://www.youtube.com/v/hE6koGnxvdw&hl=en_US&fs=1&"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/hE6koGnxvdw&hl=en_US&fs=1&" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="640" height="385"></embed></object>Erik Davishttp://www.blogger.com/profile/00488794142509336282noreply@blogger.com0tag:blogger.com,1999:blog-8594518553453564290.post-40512202103798075942009-06-19T15:53:00.000-07:002009-06-19T16:08:58.527-07:00Improving on the Amazon.com Model to Deliver Learning Content<span style="font-family:arial;">Today, a colleague of mine offered a suggestion that I felt worthy of blowing the dust off the blog and putting the proverbial pen to paper. Earlier this month, I attended the </span><a href="http://innovationsinelearning.gmu.edu/index.html"><span style="font-family:arial;">Innovations in E-Learning Symposium at George Mason University</span></a><span style="font-family:arial;">. On the last day of the symposium, I learned that Defense Acquisition University was actively looking to develop an Amazon.com-like learning experience for its users. This concept isn’t new, although it was nice to hear that an organization is actively trying to achieve this model. I can only presume—because you know what happens when you assume—that, like Amazon, this model would use smart technology to deliver learning content and training to users based on the user’s behavioral patterns. So, for example, if you consumed several learning resources that dealt with project management (i.e. job aids, courses, manuals), the system would then “push” additional project management learning content to you that you might also find useful, or based on what people with similar interests consumed. I presume this system would also allow users to rate the usefulness or quality of learning content that is provided, then permit users the ability to sort content by highest rating.<br /></span><br /><span style="font-family:arial;">When I mentioned this model to a colleague today, she offered what I found was a profound addition. Rather than merely offer learning content based solely on behavioral pattern, provide relevant content that is mapped to a user’s job competencies. The reason I found this advice profound is because it attempts to address organizational performance, rather that just offer a new way of delivering learning content. In other words, rather than just offer additional learning content to users, offer the right learning content for users to perform their assigned jobs, not to say that learning content relevant to other job competencies shouldn’t be available to users. </span><br /><span style="font-family:arial;"></span><br /><span style="font-family:arial;">The reason I like this suggestion is because it addresses the organizations real needs, which are better performance, and not just a better method of delivering content to users.</span>Erik Davishttp://www.blogger.com/profile/00488794142509336282noreply@blogger.com0tag:blogger.com,1999:blog-8594518553453564290.post-30640030426895348492009-01-04T16:59:00.000-08:002009-01-04T17:02:45.949-08:00Polarized Professional LearningSince starting back to school in 2000, I’ve become rather polarized about my own learning, which hasn’t been entirely bad, but I think I’ve taken it a little too far for my personal taste. Nearly every book I’ve read since that time has been something I’ve hoped would further me professionally, for example, Economics, Psychology, History, Poetry, English, and the myriad of Instructional Design books. Again, don’t get me wrong. This has gotten me a long way professionally, but at a cost. I just realized today that it’s been about four years since I read a book for pleasure. Four years? Really?<br /><br />What got me thinking about this was how I spent my Christmas vacation. I had time off of work, and time off of school. No assignments to complete. No project deadlines to meet. Instead, I cleaned the house, played my guitar, and got all the computers in my house on wireless. Yet, I don’t feel like I accomplished anything. I read no “self-improvement” book, article, or research paper. In my minds eye, I learned nothing new, and that’s my point. No balance.<br /><br />Well, no more. No more being polarized about learned purely for professional advancement. From today on, I’m making it a point to balance my learning activities. I don’t really know exactly what that means yet, but I’m educated, so I’m sure I’ll figure it out.Erik Davishttp://www.blogger.com/profile/00488794142509336282noreply@blogger.com0tag:blogger.com,1999:blog-8594518553453564290.post-18099820258337119162008-12-22T16:28:00.000-08:002008-12-22T16:29:26.810-08:00The American Education SystemA few good reads over the last month got me thinking about the American Education System, particularly what’s wrong with it. Although each book had a contrasting focus, I found the overlap in education profound. The two books in question are <a href="http://www.goodreads.com/book/show/69242.Made_to_Stick_Why_Some_Ideas_Survive_and_Others_Die">Made to Stick</a>, by Chip and Dan Heath, and <a href="http://www.goodreads.com/book/photo/3228917.Outliers_The_Story_of_Success">Outliers</a>, by Malcolm Gladwell. In Made to Stick, the authors attribute the gap in math proficiency by many K-12 students to teachers not using enough concrete examples. The Heath brothers, explain that concrete language is the language of novices. It’s only after people grasp basic concepts that they can begin to think about them abstractly. The reason American K-12 students lag behind other countries is because American students are introduced to considerably less concrete examples than their foreign counterparts. Of course, I’m over simplifying here, but that was the gist.<br /><br />On the other hand, Malcolm Gladwell raises the point of summer vacation as a culprit for America’s education woes. Gladwell explains that summer vacation provides students with a lengthy gap in which students are often left to forget most of what they learned. When students return to school, the teacher often spends weeks reiterating what was taught during the previous year. What I found interesting about this was the gap in learning retention between the upper and lower class after students returned to school after summer. A study showed upper class children performed significantly better than lower class children when retested at the end of summer. Gladwell goes on to explain that upper class children are generally offered many more opportunities to reinforce learning during the summer than lower class children, indirectly making a case for year-round schools.<br /><br />Whether either suggestion offered by the authors above is merely correlated or it’s causal, I thought the authors did a great job at peaking my interest enough to think long and hard about the education my children are getting. For that, I give a tip of the hat to the Heath brothers and Malcolm Gladwell.Erik Davishttp://www.blogger.com/profile/00488794142509336282noreply@blogger.com0tag:blogger.com,1999:blog-8594518553453564290.post-68073575119465736322008-11-17T18:26:00.000-08:002008-11-17T18:49:04.065-08:00Online, Synchronous Learning with ConnectNowOver the last year, I’ve been advocating the use of Adobe Connect as a web communication tool at work. Connect provides a platform in which to offer students live, synchronous classes online. During this time, I have been regularly asked if there are any products that are similar to Connect, but free? Well I finally found one worth noting. Over the weekend I started experimenting with ConnectNow, which is Adobe’s new suite of online tools in beta.<br /><br />Like Adobe Connect, ConnectNow is a Flash-based platform that allows people to meet and collaborate online in real-time. Actually, minus a few features, I found ConnectNow to be a better product than Adobe Connect. Oh, and did I mention it's free? But, don't let my opinion sway your vote. Try the product for yourself by creating a free <a href="http://www.adobe.com/">Adobe</a> account and visiting <a href="http://www.blogger.com/www.acrobat.com">Acrobat.com</a>.Erik Davishttp://www.blogger.com/profile/00488794142509336282noreply@blogger.com0tag:blogger.com,1999:blog-8594518553453564290.post-1873300005670370542008-11-08T18:15:00.000-08:002008-11-08T18:20:22.868-08:00Learning the SuperCool School WayLately, I’ve become fascinated with learning the <a href="http://www.supercoolschool.com/">SuperCool School </a>way. That is, allow participants to initiate the topics they want to learn about. Other participants interested in learning that topic too can then join the request. Once enough “seats” have been filled, the teacher position opens and anyone willing and/or able to teach does.<br /><br />Obviously this is a different paradigm than the norm. Generally speaking, most models dictate what will be taught and who will teach it, then participants are granted access (or mandated) to attend. The advantage I see to using the SuperCool School method in the workplace is in situations where the department usually responsible for providing training cannot efficiently offer a training solution. For example, a relatively small group of people are interested in learning how blogging can be used on the job. If there isn’t a strong business need for a course such as this, most training departments would be unwilling to extend the effort required to offer the class. But if someone else is willing to teach, and an interest group is willing to attend, why stop them? <br /><br />So, now that you’ve gotten a little context for what I’m talking about, I’ll get to the pitch. What I’ve been trying to do over the last couple weeks is figure out a way to apply what I’ve learned from researching SuperCool School to my own workplace. So at work this last week, I, and a couple other people, came up with the idea to use a hybrid approach as a means of organizing the many lunch-time brown-bag sessions. The approach we’re going to try is very much like a newspaper’s classified ads section. It offers a single place for people offering goods and a place for people seeking goods.<br /><br />What we’re hoping to do is to get other people using our internal social media software to request and respond to learning opportunities in our organization. I’m not sure how realistic this is, but I’m hoping for the best. Hopefully, I'll follow this post with positive results as we move forward. Till then.Erik Davishttp://www.blogger.com/profile/00488794142509336282noreply@blogger.com2tag:blogger.com,1999:blog-8594518553453564290.post-19488686887325054342008-10-28T15:35:00.000-07:002008-10-28T15:45:03.041-07:00Ever wonder what kind of avatar to use for online social networking in the workplace? You remember avatars, right? These are the photos or images that appear next to a users name (see example below). I never really gave much thought to using avatars for social media until today. What triggered the thought was a story I heard from Steve Radick, a collegue of mine at work. During his presentation, Steve said he frequently ran into people that would tell him they read his blogs and that they appreciated what he was contributing. That's when the thought crossed my mind: These people would have never known what Steve looked like if he didn't have a photo of himself as his avatar.<br /><br /><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgTqnbmUl5dYinRq1paWTTxhlMEvSQ9Upc_-2J-FMthU7GylH0F_zxUvBhjuPQWftJcZvdxdQEOwzI_RljJq-3TUSZqOzMxRLepO830q6ZDovJmc95Re0ISn36isJ_3xFG_Xy0OiGA0O14/s1600-h/avatar.jpg"><img id="BLOGGER_PHOTO_ID_5262337412292510850" style="FLOAT: left; MARGIN: 0px 10px 10px 0px; WIDTH: 320px; CURSOR: hand; HEIGHT: 124px" alt="" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgTqnbmUl5dYinRq1paWTTxhlMEvSQ9Upc_-2J-FMthU7GylH0F_zxUvBhjuPQWftJcZvdxdQEOwzI_RljJq-3TUSZqOzMxRLepO830q6ZDovJmc95Re0ISn36isJ_3xFG_Xy0OiGA0O14/s320/avatar.jpg" border="0" /></a><br /><br />Why should you be concerned with the avatar you use? Because, your avatar is your brand and your brand's purpose, as Tom Mochal describes it, "is to establish an identity that conjures up a positive image (2007)." In Steve's case, his brand worked exactly as intended. If your using social media tools for professional purposes, establishing a positive image is what you should be aiming for.<br /><br />With that in mind, here are a couple guidelines I have found useful for using Avatars across multiple online social media tools (i.e. Twitter, Facebook, Yammer, and Utterli).<br /><br />1) Try to stick with using the same avatar for each tool. Again, you're trying to build a consistent message. Using the same avatar will help you accomplish this, not to mention make it easier for people following you online to find you.<br />2) If face recognition is important, like in the story mentioned above, consider using a photo of yourself as an avatar rather than a graphic image.Erik Davishttp://www.blogger.com/profile/00488794142509336282noreply@blogger.com0tag:blogger.com,1999:blog-8594518553453564290.post-14629013091652916022008-10-22T09:31:00.000-07:002008-10-22T09:34:37.407-07:00Blogging Live Events with Cover It LiveOver the weekend I tinkered with another Web 2.0 app, called Cover It Live. For you bloggers and microbloggers out there, imagine blogging a live event in which you can post your commentary for other people to follow; in a format similar to Twitter or Yammer. However, you as the host have at your disposal richer features in which you can use to engage your followers, such as polling, text, video, and images. Then, once the event is over, all content can be retrieved in one online recording, which differs greatly from other microblog apps I’ve seen. What I also found practical was the ability to easily embed the app in any website, avoiding the need for users to have an account to participate. <br /> <br />I can’t help but think of how many conferences we send staff to that could benefit other colleagues. This app could provide a unique opportunity for people unable to attend the conference to follow topics and gain context specific insights from other staff fortunate enough to attend in person. <br /><br />Here’s a brief example of a recording I created earlier.<br /><br /><iframe src="http://www.coveritlive.com/index2.php/option=com_altcaster/task=viewaltcast/altcast_code=9c9383b89a/height=550/width=470" frameborder="0" width="470" scrolling="no" height="550"></iframe>Erik Davishttp://www.blogger.com/profile/00488794142509336282noreply@blogger.com0tag:blogger.com,1999:blog-8594518553453564290.post-37824773106875963732008-10-18T09:13:00.000-07:002008-10-18T09:14:06.669-07:00QR Codes, Mobile Devices, and Learning, Oh my!<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: small;">[cross-pos<wbr>ted<wbr> from work blog]</span></p><p class="MsoNormal" style="margin: 0in 0in 0pt;"> </p><p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: small;">An upcoming seminar topic from the <a href="http://www.elearningguild.com/">e-learning guild</a> attracted me to look into the possibilit<wbr>ies<wbr> of QR codes for performanc<wbr>e<wbr> support. If you don’t think you know what I’m talking about here, don’t worry. Have you ever purchased groceries from the self-check<wbr>out<wbr> line and had to scan your items before paying? Then you’re familiar with how this technology works. </span></p><p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: small;"> </span></p><p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: small;">When you scan an item, the scanner reads the data found in the bar code and correlates it to product informatio<wbr>n<wbr> stored in a database. These bar codes are used all over the world, and in all kinds of industries<wbr>.<wbr> The problem with the bar code, however, is that it is extremely limited in the amount of informatio<wbr>n<wbr> it can contain. </span></p><p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: small;"> </span></p><p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: small;">QR Codes, also known as 2-d barcodes are a relatively new addition that allows more data to be stored within it, for example web addresses, phone numbers, and text messages. You’re probably saying to yourself, “so what Erik? Who cares?” Here’s the deal. Many new mobile devices, like the iPhone, have built in applicatio<wbr>ns<wbr> that use the phone’s camera to scan these barcodes. This technology is exploding in Japan right now. Companies are now using these for marketing, communicat<wbr>ion,<wbr> and yes, performanc<wbr>e<wbr> support. Imagine this, you’re visiting Yamagata, Japan on vacation and you want to find out the best places in the area to eat. Lucky for you, the Chamber of Commerce has maps and posters available around the city with QR codes on them. Within a couple seconds, you can scan a code on a poster, which directs your mobile device to an English website with the highest rated restaurant<wbr>s<wbr> in the town. Not bad eh? How about finding out the history of a building? Simply scanning a QR code provided on a brochure could provide this. Or, perhaps you’d prefer to test your Japanese instead? <span style="color: black; font-family: 'Arial Unicode MS';">‚¨D‚Ý</span><span style="color: black; font-family: 'Courier New';"></span></span></p><p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: small;"> </span></p><p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-size: small;"><img style="width: 85px; height: 97px;" src="http://hello.bah.com/blogs/media/blogs/TheGrind/yonezawa-qr-code.jpg" alt="" width="124" height="124" /><img style="width: 164px; height: 223px;" src="http://hello.bah.com/blogs/media/blogs/TheGrind/yonezawa-mobile-site.jpg" alt="" width="200" height="255" /> <img style="width: 279px; height: 148px;" src="http://hello.bah.com/blogs/media/blogs/TheGrind/yonezawa-institute-of-technology.jpg" alt="" width="350" height="197" /></span></p><span style="font-size: small;">Conceivabl<wbr>y,<wbr> this same concept can be applied to help provide performanc<wbr>e<wbr> support on the job. Need to troublesho<wbr>ot<wbr> a piece of machinery that you’re not familiar with? Scan the QR Code with your mobile device and you could be provided an online tutorial or video. But why stop there? Social Media allows us to not only consume informatio<wbr>n,<wbr> but also contribute to it. Was the restaurant you ate at in the example above worthy of the five stars? No? Then contribute a review yourself, so the next person that is looking for food in the area has your review handy. Think about the possibilit<wbr>ies.</span>Erik Davishttp://www.blogger.com/profile/00488794142509336282noreply@blogger.com1tag:blogger.com,1999:blog-8594518553453564290.post-38581762550624876192008-10-18T09:10:00.000-07:002008-10-18T09:11:57.939-07:00Got the kid writing her own blogI'm so happy. Not only is my kid using Google Docs to write her stories and poetry, but now she's writing her own blog posts. I wish I would have had the same interest in writing at her age.Erik Davishttp://www.blogger.com/profile/00488794142509336282noreply@blogger.com0tag:blogger.com,1999:blog-8594518553453564290.post-48481882876622840412008-09-25T17:11:00.001-07:002008-09-25T17:17:45.223-07:00Google Docs versus WikisI just got my daughter using Google Docs today. I'm so happy. As much as I am a proponent of Wikis and blogs, I must admit they're not the best option for everything. What I'm commonly finding when consulting with small collaborative working groups is that document formatting and functions need to be preserved. For example, it's much more difficult to use a Wiki for spreadsheet data. This is where I see the biggest benefits of Google Docs.<br /><br />Anyway, my battery is getting really low, so this is it for now. Till next time.Erik Davishttp://www.blogger.com/profile/00488794142509336282noreply@blogger.com0tag:blogger.com,1999:blog-8594518553453564290.post-30003973138362465402008-09-19T15:56:00.000-07:002008-09-19T16:06:05.947-07:00Learning 2.0Hello good people,<br /><br />This is my first blog I've created outside of the workplace. I realize this is usually the other way around. Most people create blogs outside of the work, then later incorporate them in the workplace. Fortunately for me, the company I work for is, at least I like to think, progressive; and I'm not talking about the automobile insurance company.<br /><br />Anyway, now that I've created this blog, I intend to collect and post my thoughts on my profession: workplace learning.<br /><br />Till thenErik Davishttp://www.blogger.com/profile/00488794142509336282noreply@blogger.com0